Tracking order

Order Tracking Process

At Chiaro Spark, we make it easy for you to track your jewelry orders every step of the way. Here's how our order tracking system works:

Order Confirmation: Immediately after placing your order, you'll receive an email confirmation containing your order number.
Processing Notification: When your order enters our fulfillment process (typically within 1-2 business days), you'll receive a processing update.
Shipping Notification: Once your package is dispatched, we'll send you a shipping confirmation email containing your tracking number.
Delivery Updates: Your tracking number will provide real-time updates as your package moves through the shipping process.

How to Track Your Package

You can track your Chiaro Spark order through multiple methods:

Direct Carrier Tracking: Click the tracking link in your shipping confirmation email to be directed to the carrier's tracking page.
Account Dashboard: Log in to your Chiaro Spark account to view order status and tracking information.
Third-Party Tracking: Use universal tracking services like 17Track for comprehensive tracking across multiple carriers.

Using 17Track for Package Tracking

17Track is a reliable third-party tracking service that supports most international carriers. Here's how to use it:

Visit www.17track.net
Enter your tracking number in the search field
Click "Track" to view detailed shipping information
Optional: Create an account to save multiple tracking numbers and receive notifications

17Track provides detailed information including current location, transit history, and estimated delivery date.

Tracking FAQ

When will I receive my tracking number?: Tracking numbers are typically provided within 1-3 business days after order placement, once your package has been processed and shipped.
Why isn't my tracking information updating?: Carriers may take 24-48 hours to update their systems. If no updates appear after 3 business days, please contact our support team.
Can I track international orders?: Yes, all Chiaro Spark orders come with tracking. International shipments may experience brief delays in tracking updates during customs processing.

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